Cala Gran Hotel Review

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Cala Gran Hotel
3.1 stars
Average rating for this product is: 3.1 out of 5

From 2 ratings and 27 reviews

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mike stephens's Review of Cala Gran Hotel

14th Sep 2008

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Board Basis
    Half board
  • Accommodation
    0 stars
  • Food
    0 stars
  • Location
    4 stars
  • Date of stay
    AUGUST 2008
  • Tour Operator
    airtours
  • Customer Service
    0 stars
  • Resort
    4 stars
Good Points

Location


Bad Points

Room and food


General Comments

On arrival on August 26th at noon I was told that my room would not be ready until 1.00pm and to sit in reception rather sharply by the LADY on reception no offer of a cup of tea / coffee or even a beer while waiting, her reception skills were very poor and yes I do know what I am talking about as I used to work in the service sector and also my sister also worked in hotel reception from 1980s -early 2000s.
After getting key for ROOM 327 WHAT A POOR ROOM the only good points of the room was that it was on the first floor and a big room. On entering the room the curtains were drawn and the room very dark and on opening the curtains to expecting to find patio door and balcony only to find a small window with its shutters shut and on opening the window and shutters to find a view on to a flat roof also one of the shutters would not fully open because of fire exit stairs and with the shutters shut you needed the light on all the time. Another complaint about the room was that you needed to run the hot water shower for up to 5 minutes before you had hot water come through this was not first thing in the morning but late afternoon and the room was not cleaned until after 1500 most days one day not cleaned at all.
The bar staff and dinning room staff and the MEN ONLY on reception were excellent but the food was a let down. The soups were very watery and not cream soup at all. The cold buffet was good but the hot meal had very poor choice only 1 meat 1 fish 1 veggie to choice from and of poor quality. The dessert could also have been better and closing I did eat out a few times and found the Cheers bar and The Duke of Devonshire both excellent also The Wet your Whistle bar next to Rasha tattoist for a drink good as well also the tattooist is very good as well.
In closing I would rate this hotel as zero minus at least 3 stars.

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