Furniture Village www.furniturevillage.co.uk Review

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1.9 stars
Average rating for this product is: 1.9 out of 5

From 7 ratings and 39 reviews

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Plastic's Review of Furniture Village www.furniturevillage.co.uk

14th Sep 2008

Overall Rating

4.5 stars
  • Value for money
    4 stars
  • Delivery
    On time
  • Quality of website
    5 stars
  • Goods purchased & cost
    Shalimar leather/fabric 3 piece
  • Customer Service
    4.5 stars
Good Points

A very pleasant experience overall.
I was able to haggle price down considerably.
Delivery was only two days away from estimated time.
Delivery men called the day before delivery and again 30 mins before delivery EXCELLENT!
They were friendly and helpful even when the settee would not fit in!
It was no bother to them at all to remove part of my living room bay window and put the settee in through there. They put the window back perfectly too. I just could not have asked a single thing more of them!


Bad Points

Could have done with a couple of telephone calls from the store during the waiting period to let us know how things were progressing. I had to call to find out.


General Comments

We had been looking for months for comfortable leather based furniture. Walking into Furniture village we were impressed with the range and layout of the store. We purchased the 'Shalimar' 3 seater settee, 'snuggler' and a chair. The chair isn't common and had to be specially ordered which concerned me a lot. I feel the sales woman could have just been a little more friendly but was fair enough. After pricing up the items we wanted I haggled the price down hundreds of pounds with her, so she can't be that bad!
They estimated delivery would be about 5 weeks but I pessimistically fully expected it to be delayed. We explained how important delivery before 20 September was, as our son returned home then.
Delivery was 2 days later than expected so I really can't complain at that!

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Members' Comments onPlastic's Review

  • newshound Rank: Lance Corporal on 28th Oct 2008

    I found this review helpful because we've just ordered two Shalimar 2-seater sofas, together with 2 Zante sofas. The Zantes have just arrived, 8 days after being ordered. Very impressive. The Shalimars are on course to be delivered around Nov 19, which will be just over a month after ordering. This review helped give us confidence that Furniture Village would do the job. And so far, they have - BRILLIANTLY!


    newshound