San Jose, Hotel Grano de Oro Review

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Guest's Review of San Jose, Hotel Grano de Oro Costa Rica

14th Sep 2008

Overall Rating

1 stars
  • Value for money
    0 stars
  • Board Basis
    Room only
  • Accommodation
    1 stars
  • Food
    3 stars
  • Location
    1 stars
  • Date of stay
    September 2008
  • Tour Operator
    Not supplied
  • Customer Service
    0 stars
  • Resort
    0 stars

Our stay was a complete and utter disappointment and an anticlimactic end to our visit to this beautiful country and stays at other really exceptional locations. After reading myriad reviews on trip advisor we were ready to swept a way by Hotel Grano de Oro's charm and the welcoming and accommodating staff but unfortunately that just wasn't the case. Our room was small by any standard and it was very humid and stuffy even with the ceiling fan at full tilt. We thought that we would just try and 'make do' as it was only for one night but the room was so uncomfortable I started to feel sick. So, I went to talk to the staff at the front staff about it and inquired if we could borrow another fan and/or switch to a room with at least more of a cross breeze to which I was simply told it wouldn't be possible, we even offered to pay the difference for any kind of upgrade there appeared to be a number of bigger, breezier, vacant rooms. The response to my complaint was, 'you are the first person to mention any problem' to which I responded, 'does that somehow invalidate my complaint?! 'After that I was simply ignored and dismissed, it was if I had somehow turned invisible, neat trick "huh?!
I guess you could describe the hotel as charming but I wouldn't exactly characterize it as unique. Many of the rugs in the hall looked as if they needed replacing, the ever-mentioned sun deck and hot tub area looked like it needed a good scrub, I could go on but 'you get the idea. Perhaps some of the charm others reviews described was tarnished for us by the inhospitable disdain we experienced during our stay, I know I won't ever be returning or recommending this location to friends!!!!

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