GarethMoore's Review of The Post Office Phone Service
13th Sep 2008
Overall Rating
- Value for money
- Customer Service
- Extra Features
- Reception
- Reliability
Did technically work.
Free calls off-peak, including recently extended to mobiles and overseas.
Bad Points
Poor customer service.
Overcharged by over £100 (eventually refunded).
Failed to set up direct debit correctly (three times).
Unable to switch packages once connected.
Sent confusing information and bills.
General Comments
I do not recommend The Post Office Phone Service. Staff often misinformed me and even at contradicted each other. When providing technical information it was often incorrect. It took 3 phone calls just to find someone who knew enough to actually arrange to have the phone line connected!
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