Southern Electric Review

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3.6 stars
Average rating for this product is: 3.6 out of 5

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shopper2's Review of Southern Electric

13th Sep 2008

Overall Rating

4 stars
  • Value for money
    3 stars
Good Points

Layout of bills is very easy to understand.
Excellent customer service.


Bad Points

None.


General Comments

I have been with Southern Electric for both my gas and electricity for a long time and up until this week I have been very satisfied with the service.
I pay monthly by direct debit to spread the cost through the year. I have one gas fire, used occasionally in the winter, and storage heaters. I always make sure that my bills are not estimated.
I received my statements, based on accurate readings, this week. I am in credit on both, by £118 on the electricity, but I was told that I would need to increase my payments, doubling the gas payment and adding another £13 to the electric, and this would be taken from my account starting this month. I phoned customer services and they couldn't understand why and changed it back to what I have been paying. I know prices have increased but not by that much.

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