Cala Gran Hotel Review

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Cala Gran Hotel
3.1 stars
Average rating for this product is: 3.1 out of 5

From 2 ratings and 27 reviews

Thumb up 56% of users recommend this product

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Guest's Review of Cala Gran Hotel

13th Sep 2008

Overall Rating

1 stars
  • Value for money
    0.5 stars
  • Board Basis
    Half board
  • Accommodation
    0 stars
  • Food
    0.5 stars
  • Location
    5 stars
  • Date of stay
    AUGUST 2008
  • Tour Operator
    Not supplied
  • Customer Service
    1.5 stars
  • Resort
    5 stars
Good Points

The hotel location


Bad Points

Food and room which I had


General Comments

On arrival August 26th at 1200. I was told that my room would not be ready until 13.00 and to sit in reception rather sharply by the lady on reception all I wanted to do was go and have a rest after being up all night after getting to the airport for flight and check in. No offer of a drink while waiting. The ladies reception skills very poor and yes I do know what I am writing about as my sister used to do reception work in 1980s to early 2000s in hotels in the forest of dean. The men on reception were excellent.
When going to the room what a let down on entering the room which had the curtains drawn and on opening them hoping to find balcony no such luck only a small window with its shutters shut and on opening window and shutters to find that all I WAS LOOKING ONTO WAS A FLAT ROOF. With shutters shut you needed light on all the time, also to get hot water through the shower you needed sometimes to run the water for nearly 5 minutes. The cleaning was not usually done until 1500 or latter or not done on one day at all.
The bar staff and dinning room staff were excellent but the food very poor, SOUPS were very watery and cold buffet choice good but hot food choice very poor and poor standard. I did eat out sometimes and found CHEERS BAR AND DUKE OF DEVONSHIRE very good also just for a drink the wet your whistle pub next to Rasha
Tattooist very welcoming also the tattooist very good I hear. I would go back to Cala d'or but not use this hotel

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