Additions Direct www.additionsdirect.co.uk Review

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1 stars
Average rating for this product is: 1 out of 5

From 2 ratings and 7 reviews

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MRSclt's Review of Additions Direct www.additionsdirect.co.uk

12th Sep 2008

Overall Rating

0.5 stars
  • Value for money
    2 stars
  • Delivery
    On time
  • Quality of website
    1 stars
  • Goods purchased & cost
    SIDE BOARD £150.00
  • Customer Service
    0.5 stars
Good Points

Out side of furniture was sturdy enough


General Comments

I found customer service to be extremely poor in my experience. I was given the impression that the advisors I dealt with were not allowed to make any kind of decision based on initiative to solve my problems. I was told delivery would be between 7.30 and 11.30. Had to wait all day and my order still was not delivered. I thought the advisors I spoke to seemed like talking robots. They said they did not have the delivery time on their system due to carrier who called me not them. They also said that there's no guarantee it will be that time and there's nothing they can do but arrange another day. The advisor I spoke to even asked if I wanted to hear about their fantastic offers just after I told him how disappointed I was.

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