Guest's Review of Mega Bus
12th Sep 2008
Overall Rating
- Value for money
- Cleanliness
- Reliability
Absolutely none!!
Bad Points
I paid 50 bucks for a round trip ticket from Minneapolis to Chicago and didn't even get picked up. I waited at the poorly marked bus stop for 25 minutes and when the bus finally approached it didn't stop. It just blew right past me! This would have annoyed me anyway, but I had a job interview the next day. So I basically lost a great job opportunity because of Mega Buses' poor (more like horrendous) service. Thanks Mega Bus! The experience itself was bad enough, but the customer service was just as bad. I called the company and told them about my experience. I was told that I could take the next nights bus on standby and just use the same reservation number from the bus I missed. I though, "Wow, this seems too good to be true!" So I called again in the morning. It was too good to be true. This time I got a different customer service associate who informed me that I would not be able to use my old reservation number. This annoyed me further, but I was in a bind. So I told her that I would like to pay double and make another reservation. No dice, the bus was booked. So I missed my rescheduled interview because of Mega Bus's horrible customer service!
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