Woven Ground www.wovenground.co.uk Review

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3 stars
Average rating for this product is: 3 out of 5

From 1 rating and 16 reviews

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Tom S's Review of Woven Ground www.wovenground.co.uk

11th Sep 2008

Overall Rating

1 stars
  • Value for money
    2.5 stars
  • Delivery
    Still waiting
  • Quality of website
    3.5 stars
  • Goods purchased & cost
    A rug, 267 Euros
  • Customer Service
    0.5 stars
Good Points

-good, attractive and user-friendly website
-decent pre-sales support.


Bad Points

-so far that has been rather unprofessional service:
over 2 weeks between taking an order and shipping it and that with not even an attempt to get in touch with me.
Of course my credit card was charged immediately.


General Comments

I ordered a rug on 2008-08-26.
Once I grew a bit impatient about the delivery and expected it to be at my doorstep any minute I rang their service (Friday 5th) and was advised the order would be dispatched on Monday, 7th Sept.
As far as I know they did not contact me to advise they do not have my item in stock (which I presume must have been the case).
I have just received (10th September) an automated email with information that my order has been dispatched - over 2 weeks after I ordered.
Bought as a gift, my wife's birthday is long gone
I am very frustrated and disappointed with this company at this stage.

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