Guest's Review of My Moviestream www.mymoviestream.co.uk
11th Sep 2008
Overall Rating
- Value for money
- Content
Good service to start with and appeared good value
Bad Points
Suprised at how bad in my opinion the service was after first couple of months, delays on disc turnaround, and very slow to honour the introductory offer of free cinema tickets.
General Comments
A word of warning - don't subscribe to a monthly payment service with a debit card as you have very little protection if the service goes wrong as far as I am aware - use direct debit or a credit card for better protection. Mymoviestream (now called outnow) started great with a free trial period and free cinama tickets. Unfortunately they took ages to send the cinema tickets through despite having promised them to me on a number of occasions. In recent weeks they have not been turning discs around as quickly as they said and I have had to chase them on a number of occasions. I was told that it is due to my list not being extensive enough despite that fact that I have followed their original advice by having at least 25 to 30 discs in the list and generally no more than 30% of them new releases. Having raised yet another complaint I was treated pretty poorly I feel when I suggested that they ought to compensate the poor service by offering a period free service. When it works it's great.. As I've paid by debit card I'm stuck with them for another month as I can't get my most recent payment refunded.
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