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- DenaVirago's review
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| Quality of service | 3.9/10   |
|---|---|
| Layout of shop | 4.6/10 |
| Value for Money | 5.1/10 |
| Overall rating | 3.9/10 |
By DenaVirago on 10th Sep 2008
| Goods purchased & cost | Dog food, £75 |
|---|---|
| Quality of service | 0/10 |
| Layout of shop | 4/10 |
| Value for money | 8/10 |
| Overall value | 2/10 |
 DenaVirago's recommendation | |
Very keen prices, Puppy and Kitten Clubs giving additional discount, free delivery with spend over certain amount.
0870 number, left waiting a long time on hold before an answer. They say the pet food isn't subject to the long distance selling regulations, so can't return items. (I believe this to be incorrect). I thought they were slow in refunding coupons/vouchers.
Despite Pet-Supermarket's good prices it is very unlikely I'll ever use them again. The first few deliveries I had from them were good, with only minor hiccups.
Then I had a delivery of 54 tins of very expensive dog food ( £1.39 per normal size 410g tin, before discount). Some of these tins were bashed or dented, some have slight rust. The superficially undamaged ones I opened appeared to be gassy and fizzing when opened.
Tinned goods normally have years on the best before date, these had 2 months. So, their excuse was that the goods were perishable and thus didn't count for the distance selling regulations. So they refused to have them back. I have £75 of tins of dog food sat here now. On the manufacturer's advice I fed my dogs one tin - all 3 dogs had tummy upsets.
I was exceedingly disappointed with the Customer Service, which I consider to be a very important part of buying online or over the phone. I feel they need to consider the comparative importance of price vs the post-sales support they gave me.
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