Zen Internet www.zen.co.uk Review

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Zen Internet www.zen.co.uk
3.8 stars
Average rating for this product is: 3.8 out of 5

From 4 ratings and 66 reviews

Thumb up 71% of users recommend this product

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sadgrove's Review of Zen Internet www.zen.co.uk

8th Sep 2008

Overall Rating

0 stars
  • Value for money
    0.5 stars
  • Customer Service
    0 stars
  • Reliability
    1 stars
  • Speed Consistency
    1.5 stars
Good Points

Nothing: when you really need them, they let you down.


General Comments

I'm feeling really let down by Zen. For the last four days, my business has had no broadband, and Zen hasn't managed to resolve the problem. Zen's Technical Support refuses to get involved, saying that it's BT's problem. BT, meanwhile, says 'It's a problem caused by your broadband supplier, and we've notified them'. I've asked Zen to at least call BT and discuss it with them. But so far I've had no success.

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