Freedom Direct Holidays Limited Review

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2.4 stars
Average rating for this product is: 2.4 out of 5

From 3 ratings and 54 reviews

Thumb down 44% of users recommend this product

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Guest's Review of Freedom Direct Holidays Limited

8th Sep 2008

Overall Rating

1 stars
  • Value for money
    1.5 stars
  • Customer Service
    2 stars
  • Have you booked through this tour operator before?
    No
Bad Points

The departure and arrival times did not match the hotel booking times.


General Comments

The departure and arrival times did not match the hotel booking times. When I phoned customer service department to inform them of this they put me through to Freedom Flights customer service department. They informed me that I had to go back to Freedom Direct to raise my query. When I rang Freedom Direct once again, they kept me on hold for 15 minutes, when I eventually got through the phone, the line cut-off. I re-rang Freedom Direct and once again waited another 15 minutes. The customer service person informed me that I was correct that the times on the ticket were not in correspondance to the hotel booking times, but not to worry the hotel reps will look out for flight arrivals so it should not be a problem. I will not be using Freedom Direct again.

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