Guest's Review of Yasmine Beach Hotel
8th Sep 2008
Overall Rating
- Value for money
- Board BasisAll inclusive
- Accommodation
- Food
- Location
- Date of stay30th August 08 - 6th September 08
- Tour OperatorNone - Direct booking through internet lastminute.
- Customer Service
- Resort
Excellent location. Pool side entertainment was good.
Bad Points
Rude and unfriendly staff, including managers. Poor Maintenance. Poor Cleanliness. Bland food not properly cooked.
General Comments
Spent 7 nights from 30th August to 6th September 08, with a family group of 14 people, including 2 elderly people, one 18 month baby and one 3 year old. Booked this hotel because it is advertised as a five star family hotel but was far from it. Although advertised that food and snacks are available almost all day at different times, in reality there was no food between 4 pm and 6 pm. On three different occasions we were told that quote "all food is finished and have to wait until the main restuarant opens" unquote, and this was asking for food for the toddlers. They couldn't even serve a sandwich.
Rooms were cleaned daily but balconies were never even visited by the cleaners in 7 days. The AC was dripping in one room, and was never fixed while we were there.
Not a single member of staff could speak in English, therefore, were unable to understand or help when we needed them.
Being a regular traveller and staying at various hotels, I would not rate this hotel above a 3 Star hotel in any way.
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