Singapore Airlines Review

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Singapore Airlines go to www.singaporeair.com
2.5 stars
Average rating for this product is: 2.5 out of 5

From 6 ratings and 31 reviews

Thumb down 39% of users recommend this product

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Guest's Review of Singapore Airlines

7th Sep 2008

Overall Rating

1 stars
  • Value for money
    2 stars
  • Flight From - To
    uae
  • Flight on time?
    4.5 stars
  • Comfort on flight
    2.5 stars
  • Flight Date
    4
  • Ticket class
    Premium Economy
  • Customer service
    0.5 stars
  • Quality of food
    2 stars
Good Points

In flight service, check in efficiency, general cabin comfort and facilities fair.


Bad Points

Changing reservations. Call centre was diabolical. Colours the opinion of the whole airline.


General Comments

I use Singapore Airlines purely as a business link since currently working in Singapore for my U.A.E. based company. However, to get hold of their reservations department was an unmitigated nightmare and it was not possible to change the booking on line. It is the single most important aspect of end user satisfaction, the right to adjust your itinary due to circumstances. Singapore Airlines made this process virtually impossible due to their complete lack of ability or consideration in dealing with customer call centre service. I am done with them now and will go back to Emirates Air.

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