Velvet84's Review of Alliance & Leicester Premier Direct Current Account
6th Sep 2008
Overall Rating
- Customer Service
- Ease of use
None.
Bad Points
Account balance is updated in real time, transfers from one A&L account to another takes 48 hours and they are very fast at charging fees.
General Comments
I have a premier account with Alliance & Leicester for my personal use and a Current account for my joint direct debits etc. When I transfer money across to either it takes 48 hours to clear, even though it shows in the statement the money is there, it hasn't 'cleared' so I get charged for when direct debits come out before the transfer has finished clearing. But when looking at the statement no where does it show I've gone over my limit. Very confusing. The call centre staff are rude and inflexible. I've even tried going to my local branch and it's like talking to a brick wall. I've only been with A&L for 12 months but I'm ready to move on.
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| Lender | Account | Description | Interest | AER | Overdraft | ||
| Overdraft Limit | Overdraft Rate | ||||||
 | Premier Direct Account | Earn a great rate of 6% AER (fixed for one year) on balances up to £2,500. | Monthly | 6.00% | 0.00% | £2,000.00 |  |
| Premier Current | Enjoy Free annual multi-trip European travel insurance and earn 0.50% AER on balances up to £2,500. | Monthly | 0.50% | 0.00% | £2,000.00 | |
 | Natwest Advantage Gold Account | Enjoy benefits worth up to £704 for just £12.95 a month. Including Mobile phone cover, Travel Insurance and even tailored rates on other Natwest products. | Monthly | 0.25% | 18.49% | n/a | |
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