O2 Review

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O2 go to www.o2.co.uk
2.2 stars
Average rating for this product is: 2.2 out of 5

From 4 ratings and 310 reviews

Thumb down 35% of users recommend this product

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mlp's Review of O2 Mobile Phone Network

6th Sep 2008

Overall Rating

1.5 stars
  • Value for money
    2 stars
  • Signal Coverage
    4.5 stars
  • Time with Network
    Over 1 Year
  • Customer Service
    2 stars
Good Points

No problems over 12 months


Bad Points

Wont let you leave them easy, customer loyalty and sales team will do what they can to keep you with them.


General Comments

02 is noting but a pain in the rear! I have been with them for 12mnths and my contract was due to finish. I called them up to disconnect as I was on a cash back deal and did not want to have to pay for the 13th month. I was told that I need to write in to tell them that i wanted to disconnect, so I did so. A few days later I needed my pac code as I was moving to VODAPHONE, I called up O2 and asked if they had got my letter, they said they had, so I requested my pac code, only to be told that my disconnection date would be moved forward if i asked for my pac code. seems like o2 just cant let their customers go, which my be a good thing but talk about no way out!!!!! i couldn't believe it!

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