phileast67's Review of Alliance & Leicester Premier Direct Current Account
5th Sep 2008
Overall Rating
- Customer Service
- Ease of use
Absolutely none whatsoever
Bad Points
Everything - moving to them has cost me financially...
Have noted that debit and credit orders are reversed to make account status worse than reality - also dates of credits are changed.
General Comments
Appalling Account - don't be tempted by the interest rate as not every one will never get it....Also the online system is confusing with three balances telling different stories, customer service is non-existent - they prefer to wait 56 days (8 weeks) then recommend you contact the ombudsman, they are unable to transfer Direct Debits accurately and also refuse to give Overdraft facilities to me which they then use to impose their £5 a day O/D fee - switching away after only 5 months with them.
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