Guest's Review of Dollond & Aitchison www.danda.co.uk
5th Sep 2008
Overall Rating
- Value for money
- Type of ShopHigh Street
Free eye test offered via Nectar card and 500 reward points to entice me to D and A.
Bad Points
I booked an eye test at the Strand D and A to discover third hand about seemingly extra costs and no prescription for three months!
General Comments
I booked an eye test with The Strand 4th September 2008 (free - with extra reward points). I was told that after my contact lenses were issued, I would be given another appointment one week later and that I would not receive my prescription for another three months and that this was now 'the law in this country.' I complained to Nectar who would not intervene despite their promotion of D and A. I complained to D and A and they contacted me to explain that my prescription would be issued after three months with the final appointment costing £40 which is waived if I signed up to their 'contact lens by post' scheme. Whilst none of this was explained to me by the Strand branch properly, I can understand the need to make a profit. However, it does appear that to save money / get a good deal, I was being coerced into staying with D and A by signing up to schemes and with them holding onto my prescription for three months. I could be given my prescription early but it would be 'annotated' as issued before the three months to cover D and A. My question is; if the Government recommendation for sight tests is 12 months for contact lens wearers and 18 months for spectacles, what can possibly change in 3 months before prescription issue? If anything has changed in that time, perhaps the sight test was wrong? I cancelled the appointment and the whole thing has left a bitter taste.
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Members' Comments onGuest's Review
hellchild on 4th Nov 2009
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The reason you are not given your contact lens prescription until after three months is to check on the health of the eyes. The prescription cannot be issued sooner since the optician must check to see whether the lenses have caused any problems. It has nothing to do with prescription, although that could possibly change in three months