Boots Opticians Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 0 ratings and 9 reviews

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Mickrep's Review of Boots Opticians

Overall Rating

1 stars
  • Value for money
    0.5 stars
  • Type of Shop
    Please Select
Good Points

Locality in city centre, polite staff


Bad Points

Customer service.


General Comments

Having always had my contact lenses from Boots I decided to get some glasses there too (Boots Leeds - Albion Arcade). I was tested, paid £180 for some Police frames but when they arrived the prescription was incorrect and the frames wouldn't fit in the case. I was told that the prescription was correct and that the case was of poor design - end of story. I asked for another test, which I got, but the prescription was the same. I asked for yet another test, but this time using the old-fashioned drop-in lenses rather than a machine, which I got, and this showed a change in my prescription - the machine had missed it. My glasses were sent away again but I didn't get an apology. When I asked again about the case, I found out that they had given me the wrong case by mistake. Still no apology received. My frames came back but they still haven't got my prescription right so I'm going back again this week for another test - my fourth - and if this isn't right I'm seriously considering just forgetting my money and going elsewhere. I definitely won't be buying anything from them again.


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