Guest's Review of Saga Holidays
3rd Sep 2008
Overall Rating
- Value for money
- Customer Service
- Have you booked through this tour operator before?Yes
Included insurance covers conditions and age ranges often excluded by other companies
Bad Points
Use of budget and no frills flights at unsocial hours.
General Comments
As a traveller with Saga of many years I find the service has deteriorated since Roger de Haan sold off the family jewels. The older generation does not want cramped budget flights leaving at stupid o'clock! Admin has deteriorated too and all this is really about cost cutting and profit margins. Customer satisfaction, once a high priority has gone out of the window. How the mighty are fallen !!
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