Jean Patrique Various Kitchen Items Review

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1.8 stars
Average rating for this product is: 1.8 out of 5

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amandaoakes's Review of Jean Patrique Various Kitchen Items

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

Can't think of any


Bad Points

Poor quality knives and service


General Comments

I placed an order for some Jean Patrique knives and a knife block and a gravy pourer on 18th February 2008.

I received knives, the block and the gravy pourer in March, and received a letter from them dated 2nd April 2008 saying that the main knife set and 2 piece carving fork and vegetable knife set was to be delayed again until 12th May 2008.

I spoke with the Customer Services department at the end of May, as nothing had arrived, and was told it had been delayed again due to 'high demand'.

I spoke with Customer Services again last week, as still nothing had arrived, to be told that due to 'invalid payment' the order had been cancelled in May, yet I had not been informed. I asked to return the goods that I have received (the 5 knife set and the block) as they are no use to me without the other pieces, to be told that as it is over 28 days I could not return them.

I am now left with a large knife block and 5 knives, with the rest of the set missing and I have had to wait over six months to find out why. The service that I have received from Jean Patrique is poor and on top of that the goods are poor quality.


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