Matalan Review

Watch this item
Matalan
3.4 stars
Average rating for this product is: 3.4 out of 5

From 4 ratings and 10 reviews

Thumb up 80% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Ian Anderson's Review of Matalan

31st Aug 2008

Overall Rating

5 stars
  • Value for money
    5 stars
  • Quality of service
    5 stars
  • Goods purchased & cost
    Jeans X 2, £6 each
  • Layout of shop
    4.5 stars
Bad Points

I felt the staff at the Dewsbury branch left a lot to be desired.


General Comments

Matalan - I had been looking all over the Wakefield and surrounding area for a pair of men's jeans size 42w and 29l, for more time than I like to think, when all of a sudden I remembered Matalan. I phoned the Wakefield shop and was put through to a young lady who said that they stocked them and would I like her to go and check if there was any still available. I thanked her and said that there would be no need for her to do that as we were going down to that retail park later that day. She was so polite and efficient on the phone, it made a very refreshing change to some of the offhand ways that one gets treated when making enquiries to some firms. We later called at the store and found what I was looking for. At the time I noticed a young lady kneeling on the floor, along side a young man, trying to make a display look better. As soon as I heard her speak, I knew it was the young lady that I had spoken to, on the phone earlier. When I asked her, she confirmed who she was, and asked if she could be of any further assistance. I asked if they stocked any other colours in my size. That young lady almost turned the store upside down to find some for me. I don't think I have ever had better service anywhere than she gave me. We then went to the Dewsbury branch, where we spent about three quarters of an hour searching through the whole stock, and not one member of staff came near us. If I were searching for staff I would employ the young lady from the Wakefield branch instantly, a refreshing change, as the old advert used to say.

Overall I think the stock gives a good choice. Especially in the jeans department. I was unable to find my size, 42w--29l, in any of the usual places, even in shops that specialise in jeans. They nearly all stop at 38w. The best part though was the price I paid, almost a quarter and even less, than the price asked in most other places that stocked any kind of jeans. At the same time, while we were searching in Matalan, my wife found several items that took her fancy, so it looks like we will be visiting them again soon.

Tweet This Review

Ian Anderson's review has yet to be rated - Be the first!

How helpful did you find this review?