Riviera Travel, 4 Day Tour to Krakow Review

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3.1 stars
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888richy's Review of Riviera Travel, 4 Day Tour to Krakow

31st Aug 2008

Overall Rating

2.5 stars
  • Value for money
    1 stars
  • Board Basis
    Not supplied
  • Accommodation
    2.5 stars
  • Food
    2.5 stars
  • Location
    1 stars
  • Date of stay
    November 2007
  • Tour Operator
    Riviera Travel
  • Customer Service
    0.5 stars
  • Resort
    4.5 stars
Good Points

Krakow is a lovely city and I would have liked to have more time (in the daylight) to explore it.


General Comments

4 day holiday to Krakow departing 27/10/07.
The holiday was booked 10.1.2007. Original flight times 14.15 from Manchester 11.55 from Krakow. There was no indication that these flight times could change. On 30th August 2007 (after the full amount had been paid) I received a letter that the flight times had changed to: 20.10 from Manchester landing in Krakow 23.50 and 17.50 from Krakow landing Manchester 19.40.
I immediately rang and said that the times were not suitable for me and I would rather cancel. I was informed that I would not get a full refund.
On 12th September I received another letter that the flight back had been rescheduled to Liverpool arriving 21.50. A coach will take us back to Manchester, no arrival time in Manchester has been given. The hotel we were to be staying at had also been changed, without any explanation.
My complaint was
1. The changes to flight times are significant on a 3 day holiday and customers should be able cancel without losing a deposit.
2. They have changed for day time to night time flights which means that we can no longer travel by public transport from the airport.
3. The cost of taxi was going to be £95 but with the unspecified time and the fact that we will be travelling after midnight the cost has increased to £125.
4. The advertisement for the holiday is misleading as in is advertised as a 4 day holiday yet as the flight does not arrive until 23.50 that day can not be regarded as a day of the holiday.
I have contacted the company twice by letter with this complaint. The only compensation I have be offered is 5% off a future booking. When I suggested that this was rather mean I was informed that if we booked a long haul holiday we could get up to £200 off a £4000 holiday! Big deal. My maths was good enough to work that out and my common sense also good enough not to take them up on that offer.
However, they are still advertising the holiday in many national newspapers so be warned the flight times could change by anything up to 12 hours (even on a short break), the hotel may change and even the airport, but if you cancel you will lose your deposit.

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