EON Gas & Electricity (www.eon-uk.com) Review

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0.6 stars
Average rating for this product is: 0.6 out of 5

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kevin162's Review of EON Gas & Electricity (www.eon-uk.com)

28th Aug 2008

Overall Rating

0 stars
  • Value for money
    1.5 stars
Good Points

Capped price deal.


Bad Points

Customer service, Direct Debit under-set. At times can be inflexible and unhelpful.


General Comments

I signed up to Eon, attracted by the prospect of having my energy prices capped until mid 2009. Everything went fine until I got a letter telling me my monthly direct debit was an, in my opinion, under-estimated £17 a month. I phoned them 3 times and eventually had to speak to someone in "complaints" who has promised to set it to a more sensible £60. They told me I had a choice between paying either £17 or £80 (way too little/much). I felt this was an odd policy and felt they were inflexible when I'm just trying to be a responsible consumer.

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