Boys Stuff www.boysstuff.co.uk Review

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2.1 stars
Average rating for this product is: 2.1 out of 5

From 1 rating and 13 reviews

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RedSpecial's Review of Boys Stuff www.boysstuff.co.uk

28th Aug 2008

Overall Rating

1.5 stars
  • Value for money
    2.5 stars
  • Delivery
    Still waiting
  • Quality of website
    4 stars
  • Goods purchased & cost
    Gaming chair
  • Customer Service
    0.5 stars
Good Points

user friendly interface


Bad Points

Customer service


General Comments

I recently ordered a rather expensive item from Boys Stuff and initially the order seemed to go smoothly, however despite the order showing as placed on my account i had no conformation email.
So i waited until the next day and gave them a phone, at first they could not find my order and said they would call me back (I did not receive a phone call) instead some time later i received an email asking for a bank statement or utility bill for which was fine so i rang them again to make sure this was correct and i was advised that because i have a paperless bank account i could send a text copy via email, which i did.
Another day goes by and no correspondence from boysstuff, so i rang them for a third time and what did i get?
Oh that file wasn't sufficient, you will need to make a pdf and send that.
At this point i gave up and took my custom elsewhere.
Its not so much that they were asking for the document a second time but that each and every time they needed something from me i had to contact them, and thank god i did as i feel i may have been still waiting for a reply a week from now otherwise.

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Members' Comments onRedSpecial's Review

  • CheekyChins Rank: Lance Corporal on 16th Sep 2008

    I disagree with this review because... I ordered a gaming chair and it arrived the next day, no problems what so ever. They called me to validate my card and check I would be here to take delivery of the parcel. I have since ordered other products with them with no problem what so ever, I have found their customer service excellent.