Have a picture of Orange Broadband www.orange.co.uk/time?, please send it to us.
Picture courtesy of zjc.
| Content | 1.9/10   |
|---|---|
| Reliability | 2.3/10 |
| Customer Service | 1.4/10 |
| Speed Consistency | 2.5/10 |
| Value for Money | 2/10 |
| Reviewer Rating | 1.6/10 |
| Overall Rating | 1.7/10 |
By Guest. on 27th Aug 2008
| Reliability | 8/10 |
|---|---|
| Customer Service | 5/10 |
| Speed Consistency | 8/10 |
| Value for money | 6/10 |
| Overall value | 6/10 |
 Guest.'s recommendation | |
Reliable broadband, my son and I use it a fair bit on our laptops and have to say rarely a problem.
Customer Service can be bit off if anything changes - such as my bank details changed and they immediately wrote me a letter as they hadn't had their monthly direct debit. After some discussion they dropped the extra charges. Can also be a bit pedantic about any other changes. I got married recently and they insisted I had to send them the original marriage certificate in order for them to update my surname, other companies, such as utilities haven't been so 'niggeldy', I think it's a bit OTT.
I was with Wanadoo and they were fab (great customer service), but Orange too them over a couple of years ago. Their broadband service is pretty reliable, their customer service is okay too (very helpful) just old-fashioned.
I'm about to move home, leaving orange broadband here with my son, would like to find a reliable phone/broadband package that is good but doesnt cost a fortune.
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