Zoom Airlines Review
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From 5 ratings and 105 reviews
47% of users recommend this product
HateZoomAirlines's Review of Zoom Airlines
27th Aug 2008
Overall Rating
- Value for money

- Flight From - ToNYC-London
- Flight on time?

- Comfort on flight

- Flight DateJune 2008
- Ticket classEconomy
- Customer service

- Quality of food

Flight on time, relatively low price.
Bad Points
Very poor customer service - especially after sales.
General Comments
The service was initially ok, and the flight was as well. I was trying to call stewardess for 30 min, and when she finally arrived I waited for my blanket for another 15. However, there were just 4 of them, all busy. But I had the most negative experience with my luggage. They initially lost it somewhere, and no one informed me what happens next on the arrival. Then I had to queue for almost an hour to complete the forms at the airport, and was told they would call me back. For three days, no one called, and I had all suits for business meetings and all my cremes etc in the lost suitcase. When tried to call their customer service, I was always put on hold for 10 minutes, and then staff either the line cut off or said they have no information available. It was 2.5 months ago. Since then, they found the suitcase, and I have sent 6 letters to their customer service claiming compensation - and they didn't inform me that I am eligible for compensation to start with. The issue is still unresolved, and I am very very very stressed about it. Will never ever use the airline again. Very poor service.
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