- Review Centre
- Travel
- Travel Services
- Airline Reviews
- Zoom Airlines
- HateZoomAirlines's review
Have a picture of Zoom Airlines?, please send it to us.
Picture courtesy of Sher Marshall.
| Flight on time? | 4.9/10   |
|---|---|
| Customer service | 4.7/10 |
| Comfort on flight | 5.2/10 |
| Quality of food | 4.7/10 |
| Value for Money | 5.2/10 |
| Reviewer Rating | 4.6/10 |
| Overall Rating | 4.6/10 |
By HateZoomAirlines on 27th Aug 2008
| Flight Date | June 2008 |
|---|---|
| Flight From - To | NYC-London |
| Ticket class | Economy |
| Flight on time? | 9/10 |
| Customer service | 1/10 |
| Comfort on flight | 8/10 |
| Quality of food | 7/10 |
| Value for money | 2/10 |
| Overall value | 1/10 |
 HateZoomAirlines's recommendation | |
Flight on time, relatively low price.
Very poor customer service - especially after sales.
The service was initially ok, and the flight was as well. I was trying to call stewardess for 30 min, and when she finally arrived I waited for my blanket for another 15. However, there were just 4 of them, all busy. But I had the most negative experience with my luggage. They initially lost it somewhere, and no one informed me what happens next on the arrival. Then I had to queue for almost an hour to complete the forms at the airport, and was told they would call me back. For three days, no one called, and I had all suits for business meetings and all my cremes etc in the lost suitcase. When tried to call their customer service, I was always put on hold for 10 minutes, and then staff either the line cut off or said they have no information available. It was 2.5 months ago. Since then, they found the suitcase, and I have sent 6 letters to their customer service claiming compensation - and they didn't inform me that I am eligible for compensation to start with. The issue is still unresolved, and I am very very very stressed about it. Will never ever use the airline again. Very poor service.
Important, please be aware that:
HateZoomAirlines's review has yet to be rated - Be the first!
Would you like to see a review that's not being listed?
