Zoom Airlines Review

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Zoom Airlines
2.3 stars
Average rating for this product is: 2.3 out of 5

From 5 ratings and 105 reviews

Thumb down 47% of users recommend this product

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HateZoomAirlines's Review of Zoom Airlines

27th Aug 2008

Overall Rating

0.5 stars
  • Value for money
    1 stars
  • Flight From - To
    NYC-London
  • Flight on time?
    4.5 stars
  • Comfort on flight
    4 stars
  • Flight Date
    June 2008
  • Ticket class
    Economy
  • Customer service
    0.5 stars
  • Quality of food
    3.5 stars
Good Points

Flight on time, relatively low price.


Bad Points

Very poor customer service - especially after sales.


General Comments

The service was initially ok, and the flight was as well. I was trying to call stewardess for 30 min, and when she finally arrived I waited for my blanket for another 15. However, there were just 4 of them, all busy. But I had the most negative experience with my luggage. They initially lost it somewhere, and no one informed me what happens next on the arrival. Then I had to queue for almost an hour to complete the forms at the airport, and was told they would call me back. For three days, no one called, and I had all suits for business meetings and all my cremes etc in the lost suitcase. When tried to call their customer service, I was always put on hold for 10 minutes, and then staff either the line cut off or said they have no information available. It was 2.5 months ago. Since then, they found the suitcase, and I have sent 6 letters to their customer service claiming compensation - and they didn't inform me that I am eligible for compensation to start with. The issue is still unresolved, and I am very very very stressed about it. Will never ever use the airline again. Very poor service.

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