Bonusprint www.bonusprint.co.uk Review

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2.1 stars
Average rating for this product is: 2.1 out of 5

From 0 ratings and 25 reviews

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digiphotoworks's Review of Bonusprint www.bonusprint.co.uk

25th Aug 2008

Overall Rating

0 stars
  • Value for money
    0.5 stars
  • Delivery
    On time
  • Quality of website
    2 stars
  • Goods purchased & cost
    450 6x4 prints
  • Customer Service
    0 stars
Good Points

No, I've racked my brain but it's no use, I simply cannot find anything positive from the experience to pass on.


Bad Points

Poor quality prints (white line across all of them on the 1st attempt, just sub standard with strange colour cast on the second)
Zero response from customer services once they realise they have chuffed things up
Poor delivery times as compared to most other processing labs


General Comments

Having ordered approx. 450 prints, Bonusprint delivered them (a week or so later) with a feint white line across each and every one. I contacted customer services and they advised me to send some back as evidence and they would then reprint them. I had to explain that these were actually wedding photos and needed to be with me quickly. I requested a refund and said that I would get them elsewhere. Rather than action a refund Bonusprint went ahead and initiated a reprint of the photos. My hands were pretty much tied and I had to wait several days more for the photos to be delivered, albeit without the white line but with the strange green colour cast mentioned elsewhere by another (fomer I'm guessing!) customer. Overall, the experience was dreadful, dodgy prints delivered, my requests for a refund ignored, further sub standard prints delivered on the 2nd attempt. A further two emails have been sent to Bonusprint to request a refund, these have been flatly ignored with zero response back as of yet, hence the need to spell the situation out here for others to hopefully make an informed decision about whether or not to let Bonusprint print.

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