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| Quality of service | 2.7/10   |
|---|---|
| Layout of shop | 5.6/10 |
| Value for Money | 2.8/10 |
| Reviewer Rating | 2.9/10 |
| Overall Rating | 2.9/10 |
By Guest. on 25th Aug 2008
| Goods purchased & cost | 2 Kitchens £12,200 |
|---|---|
| Quality of service | 1/10 |
| Layout of shop | 1/10 |
| Value for money | 1/10 |
| Overall value | 1/10 |
 Guest.'s recommendation | |
Kitchen fitments very good when and if it all comes together!
Cannot seem to organise themselves in respect of ordering or measuring all items necessary for a good fit. When things go wrong the fitters have then left to carryout another job and it was near impossible to organise revisiting. Magnet took no responsibility for anything that goes wrong and when client frustration takes over and arbitration is requested this is also a complete waste of time
I decided to use Magnet as I had previously had one of their kitchens whilst living in London some years ago. I made the very expense mistake of ordering not one but two, one for myself and one for my daughter. After four months of frustration trying to have things put right we finally applied for arbitration with the Furntiure Ombudsman. This resulted in no contact from the Ombudsman for seven months and only after promting for a reply did we discover that it was a complete waste of time and effort, we may as well have proceeded direct to the Claims Court. Never again will Magnet get 1 penny of my money!
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