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| Accommodation | 8.4/10 |
|---|---|
| Customer Service | 8.2/10 |
| Resort | 9.1/10 |
| Food | 8.1/10 |
| Location | 9.4/10 |
| Value for Money | 8.9/10 |
| Reviewer Rating | 8.5/10 |
| Overall Rating | 8.6/10 |
By LMRKELLY on 23rd Aug 2008
| Date of stay | August 2008 |
|---|---|
| Board Basis | Not supplied |
| Tour Operator | Not supplied |
| Accommodation | 4/10 |
| Customer Service | 1/10 |
| Food | 2/10 |
| Resort | 5/10 |
| Location | 8/10 |
| Value for money | 2/10 |
| Overall value | 1/10 |
| | |
Just got back from a 2 week stay at the Karbel Sun and am very disappointed. First let me say that Olu Deniz is beautiful, and the majority of people you meet are absolutely lovely, it's just a shame that some of the hotel staff in my opinion did not reflect this!
There were 8 of us staying in total, and every one of us found some of the staff to be extremely unprofessional.
Rooms are basic, and I think they need cleaning more often. Being on the ground floor we found that there could be some of ants on our balcony. Our room was very basic compared to other family members rooms on higher floors. The bathroom had a dirty shower curtain that kept falling down.
Most hotel staff at the Karbel Sun's sister hotel the Karbel are very pleasant and would do anything for you. Our party spent several nights at events there that were fantastic! You also MUST go to the Rose Garden in the back streets, which is a brilliant restaurant/bar. The staff there are great fun and very hospitable! Cloud 9 and the Sultan restaurants on the strip are very nice! If you book any excersions you MUST book with Sky Sports. They have the best insurance policies and give really good deals! My dad and cousin went paragliding, which was amazing and we went on the most wonderful private boat trip for the day, which was fantastic!
Overall, loved Olu Deniz and will definately return at some point although will be giving the Karbel Sun a very wide berth as I had always thought that hotel staff were supposed to try to please their guests NOT the other way around!
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