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- Truffles, Falmouth
- jaynehibberd's review
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| Value for Money | 3/10  |
|---|---|
| Overall rating | 3/10 |
By jaynehibberd
on 22nd Aug 2008
| Value for money | 3/10 |
|---|---|
| Overall value | 3/10 |
 jaynehibberd's recommendation | |
Staff service was excellent and well organised
Food is good
Mistakes on bills - VAT and final numbers
I experienced poor aftersales attitude
Truffles, Falmouth made mistakes on our bills with the number of guests being increased and a mistake over the VAT calculation meant our bill increased. After acknowledging the mistake they seemed to get increasingly rude with us in correspondence and did not accept a compromise payment. Due to only having an estimate with the VAT mistake we have to pay up legally. Also overcharged by 1 guest despite confirmation of numbers.
Food was good - although we had pasties for main that were made by a local bakery and all Truffles just needed to collect and serve them rather than home bake! Other food was good (cheese platter/strawberries and cream) and the staff service was excellent and organised.
Would use them again but would triple check estimates and calculations as this is appears to be a weak area.
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