bg2mv's Review of GoSIM www.gosim.com
21st Aug 2008
Overall Rating
- Value for money
- Content
I purchased 2 "global" cards (recommended by them for Africa) from the US. I set up voice mail successfully in the US and upon reaching Africa, they didn't work in any area to which I traveled (South Africa, Tanzania). Tried in multiple phones. Customer support acknowledged my email requests for support, but never responded substantively. My telephone calls from land lines to Gosim (messages left with sales folks for tech support to call) were never returned. The cards never worked in the 5 weeks I was in Africa. When I returned (yesterday) from Africa, I contacted them to return the cards for a refund. They have refused citing their 30-day money-back warranty terms, etc.
General Comments
See above. Beware doing business with Gosim (based on my experience). I did everything that a consumer reasonably could have done both in advance (before leaving US - set up voice mail), when I arrived Africa (emailed and called Gosim multiple times with no success), and when I returned (promptly contacted Gosim). That they would even dispute a refund request under my circumstances (prompt contact when the cards didn't work) citing their "30-day" return policy is testament to what their business is all about.
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