goldtrail holidays, www.goldtrail.co.uk review

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Average Ratings

Ease Of Navigation	2.8/10
Value for Money	2.5/10
Overall rating	2.2/10

20% Recommended9 out of 44 Reviews

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Review of Goldtrail Holidays, www.goldtrail.co.uk

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By DEBBIMURRAY on 21st Aug 2008

DEBBIMURRAY's Ratings

Ease Of Navigation	0/10
Value for money	0/10
Overall value	0/10
DEBBIMURRAY's recommendation

Good Points

None.

Bad Points

Have not got answers to my emails or telephone calls.

General Comments

Should have listened to all the negative reviews on Goldtrail Holidays, I cannot get through to this company, only one number to call for bookings and administration queries, kept hanging on for hours, yes really, hours. I have also emailed haven't seen a reply... will NEVER book with them again, if you want customer service I would NOT BOOK WITH GOLDTRAIL! Just hope the tickets arrive, god help us if we need to contact them again. Normally book with aegeanflights.com - excellent service and they DO answer the phone, unfortunately they hadn't got seats so had to book with GoldTrail!!

1 Comment on Review by DEBBIMURRAY for Goldtrail Holidays, www.goldtrail.co.uk

1. Glen Shaw on 3rd Oct 2008

   Booked flights to Bodrum in august for a last minute holiday. Booked on line but then tried to find out which terminal we were flying from, where to collect tickets etc. Phoned and was put in a queue 3 times during the day and held for at least 1hr before having to get on with my day. Phoned at 18.30pm and was placed in the queue once more, got to number 1 in the queue at 19.50 to then recieve a message saying "we are now closed"
   Got my phone bill and had been charged £52.50 or the calls.
   Has anyone else faced the same problem, as I now intend to contact ofcom?

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