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- AGentlRose's review
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| Flight on time? | 4.4/10   |
|---|---|
| Customer service | 3.3/10 |
| Comfort on flight | 4.1/10 |
| Quality of food | 3.2/10 |
| Value for Money | 3.5/10 |
| Reviewer Rating | 3.3/10 |
| Overall Rating | 3.6/10 |
By AGentlRose
on 21st Aug 2008
| Flight Date | 12/2008 |
|---|---|
| Flight From - To | Las Vegas to Orlando |
| Ticket class | Economy |
| Flight on time? | 5/10 |
| Customer service | 0/10 |
| Comfort on flight | 4/10 |
| Quality of food | 0/10 |
| Value for money | 2/10 |
| Overall value | 0/10 |
 AGentlRose's recommendation | |
None - yet.
Poor customer service.
$25 Service charge to buy tickets by phone.
My husband and I are planning a trip to Orlando, Florida for our anniversary. On previous trips to Orlando (more than 10 years ago) I always used Delta. I checked schedules on several online websites and since Delta had one that suited us, I phoned to purchase tickets.
Little did I know, until I saw my credit card statement and phoned Delta, that they charge you $25 per ticket extra for the privilege of speaking to a customer service representative. They don't tell you this when you're making your reservation and when I called and spoke with a Customer Service supervisor, she said "there is a recording stating this before you are connected to a Delta agent." Not true. I called several times and the recording states "lower fares MAY BE available online at Delta.com" -- not that there is a $25 extra charge for booking by phone. I do have internet access, but what about people who don't, should they be penalized because they don't have computer access. Is a Delta agent's time worth $300 an hour (based on my 10 minutes with her costing me $50)?
We haven't taken our trip yet and already I am disgusted with Delta.
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