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- Ernest Jones
- Guest.'s review
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| Quality of service | 1.8/10   |
|---|---|
| Layout of shop | 4.1/10 |
| Value for Money | 2.1/10 |
| Reviewer Rating | 1.5/10 |
| Overall Rating | 1.5/10 |
By Guest. on 21st Aug 2008
| Goods purchased & cost | Jewellery |
|---|---|
| Quality of service | 2/10 |
| Layout of shop | 3/10 |
| Value for money | 0/10 |
| Overall value | 2/10 |
 Guest.'s recommendation | |
I have had the same bangle replaced twice and each time the mother of pearl has fallen out and they replaced it. After the third time I asked for my money back as I'd had enough and I have heard a few bad stories of ernest jones in guildford. The staff I dealt with seemed to imply I had done the damage myself and refused to refund after a month as I did not take out their insurance policy 'platinum cover'. I feel disgraced at their attitude and apparent lack of sensitivity. I've learnt my lesson and will not be returning there.
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| DiamondGeezer.com | £454.00 |
| Diamond Heaven | £50.00 |
