Debenhams Review

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1.7 stars
Average rating for this product is: 1.7 out of 5

From 1 rating and 33 reviews

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Guest's Review of Debenhams

21st Aug 2008

Overall Rating

0 stars
  • Value for money
    1.5 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    dress £55
  • Layout of shop
    1.5 stars
Good Points

Like the range of clothing they provide


Bad Points

Service received


General Comments

Had purchased a dress online in June for a wedding, at last min the wedding was cancelled and I telephoned the customer services department to ask on procedures to return, was advised that shouldn't be a problem as not worn and still had proof of purchase, then passed through to store where explained situation again and was told that could have an exchange or money credited to gift card. On this advise returned dress to store to be confronted by a manger who advised he would not accept dress, explained I had returned this due to advise his staff had given, he was not willing to listen and asked me to leave the store. Contacted customer service who then arranged for dress to be collected and full refund minus £4 delivery charge. In my experience managers need more training on how to deal with customers - I certainly won't be dealing with them again!

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