Sainsbury Kitchen Appliances Online www.sainsburyskitchenappliances.co.uk Review

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0.9 stars
Average rating for this product is: 0.9 out of 5

From 1 rating and 29 reviews

Thumb down 17% of users recommend this product

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Guest's Review of Sainsbury Kitchen Appliances Online www.sainsburyskitchenappliances.co.uk

21st Aug 2008

Overall Rating

0.5 stars
  • Value for money
    0 stars
  • Delivery
    Still waiting
  • Quality of website
    0.5 stars
  • Goods purchased & cost
    Not yet received
  • Customer Service
    0.5 stars
Good Points

Customer service staff were pleasant.
Found an alternative contact no.


Bad Points

Customer service staff seemed unable to rectify my problem therefore no customer satisfaction.
0870 contact no.!


General Comments

I wish I had read your review page before placing my order with DRL Limited, my decision was influenced by the Sainsbury's name and the fact that the product I required was offered with 'rapid' delivery.
Order was placed, paid and confirmed online, 'rapid' delivery date was confirmed by 2 emails at 07.03 the next morning. I then received a phone call from customer services wanting to process my order and offering me a different delivery date.
I was told my 'slot' had gone because they had not processed the payment; when I queried how could they confirm the order and delivery date if payment had not been processed, I was told that's the way it was done!
In summary, I would not place faith again in the website confirmations or rapid delivery promises.

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