Written on: 20/08/2008
Took out Land of Leather's seemingly worthless GOLD level insurance, sold on a covered for everything basis!
18 months later the stitching came apart on the two seater sofa.
Filled in insurance forms after a grilling over the telephone. Sent them requested photos, with forms of defect/damage. 3 weeks later they sent out someone to speak to me again in person and take more photos. (It seems A4 size photos sent by myself were not good enough).
During the home visit I was advised however, that you are apparently not supposed to move the suite or sit on it, so it seems. A further 4 weeks later
Land of Leather/Homeserve just sent out standard no claim on policy letter (no excuses, I was just to look at Insurance policy documentation for one of their many reasons why they will invalidate a claim - it looks as though I am bound to fall into one category or other). Anyway from what I have been reading, it seems I have received nothing other than their usual level of customer service.
Now I just want to know how to dismantle the wretched thing so I can throw it on the skip???
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" Poor quality, even worse customer service " Read More
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Written by ABD123
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