Guest's Review of Bliss Spa, London
20th Aug 2008
Overall Rating
- Value for money
Bliss has a 24 hour cancellation policy, which is fine. But, this policy doesn't apply to them! I missed one call 20 hours before my scheduled pedicure, and I caught the second one 6 hours before to find out that my appointment was cancelled. The reason was the woman who was to give the pedicure was stuck out of the country. The receptionist was very sorry, and when I went to rebook, I was given a time more than a week later because I had booked a "long" service! I was told I could have a basic pedicure, and that was it. No offers of a "priority" booking were made, nor were there any offers of a discount on my next treatment. So, beware that even though you can be penalized for a cancellation, they cannot! Very disappointing.
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