Picture courtesy of zEURE.
| Accommodation | 9.1/10   |
|---|---|
| Customer Service | 8.6/10 |
| Resort | 8.6/10 |
| Food | 7.4/10 |
| Location | 6.1/10 |
| Value for Money | 7.9/10 |
| Reviewer Rating | 8.4/10 |
| Overall Rating | 8.3/10 |
By keelerad on 19th Aug 2008
| Date of stay | August 2008 |
|---|---|
| Board Basis | All inclusive |
| Tour Operator | First Choice |
| Accommodation | 8/10 |
| Customer Service | 6/10 |
| Food | 6/10 |
| Resort | 7/10 |
| Location | 4/10 |
| Value for money | 6/10 |
| Overall value | 6/10 |
 keelerad's recommendation | |
Beach club is good fun for kids, with wave pool (for over 1.2m) and slides and a splash zone.
Decent size rooms.
Clean.
Nice specialist restaurants.
Entertainments staff were friendly.
Queues (for sunbeds, meals, booking restaurants, drinks).
Being given a wristband for all inclusive, then having to carry your room key around at all times as they don't accept the wristband as being proof of all inclusive.
Getting up for 8am and guarding a Sunbed for an hour to be able to get one round the main pool.
The mad race at 10am across to the beach club to try and get a sunbed with an umbrella.
No proper shade or drinks facilities near Kids Soccer school.
Expensive for 2nd week at soccer school (first week about £40 if booked in UK, not allowed to book 2nd week in UK do it at resort they say, cost at resort 87 euros).
Location, no shops within walking distance apart from hotel shop.
Being charged 32 euros to use safe in room (after paying £4000 for the holiday I thinkthey could at least let you use the safe for free).
Basically I think there are not enough sunbeds (even including those at the beach club) and nowhere within easy walking distance that you can choose to go instead.
This means you spend every day of the holiday with one of you having to get up early and go down and get a sunbed at about 8am. They stop people from reserving them with towels by wandering around between 8 and 9 and removing any unattended towels left on sunbeds. This means you have to spend from 8 til 9 every morning waiting with the sunbed then queuing up to get the cushion for it at 9.
To get to the beach club you have to cross over the bridge to get to it. The gate opens at 10am, the queue to be first across starts forming at about 9am. Again at the beach club there are not enough sunbeds with umbrellas, if you go over at 10.30 then no chance.
They are currently building another hotel at the same site, that will probably have access to the beach club as well, this will make the overcrowding even worse.
The main La Perla restaurant is a buffet which is used for breakfast and dinner, queues are the norm. To get in you have to queue either at 1830 or 2015 depending which sitting you ask for, you are checked in against your room key, get to order a drink then you get to queue again. In the Majorca Holiday Village the restaurant was arranged with two paths to the main course at the buffet, unfortunately here there is just the one big queue unless you just use the salad bar.
On the Thursday night its Gala Dinner night which means about a 25 minute queue for your food, then further queuing to get the veg so its not particularly warm by the time you sit down.
For a restaurant that seats over 800 having only 2 toasters and 2 water/juice dispensers at breakfast is not good enough either (the drinks dispensers are turned off in the evening).
Lunch is either snacks at the main pool bar or a buffet over at the restaurant at the beach club, the food is reasonable but a bit repetitive.
There are 3 specialist restaurants that you can use in the evening (Mexican, Italian and the Beach Grill), I think the all inclusive allows you one booking at each per week. We visited the Italian and the Beach Club grill and both were very good, everything on the menu was available to all inclusive guests (or they have other menus for paying guests?) and the service was good. The problem is you can only make reservations for these between 11.15 and 13.15 at a desk near reception, which is as far as you can get from the beach club where you have to go to get lunch. When we went to book there was always a big queue. Why the receptionists at the main desk can't take the bookings at any time I don't know.
The rooms were large but our two boys had a sofa bed with a pull out 2nd bed, the maid would strip these beds at random times but wouldn't bother making them again, just leaving us the clean sheets for us to make them (they weren't even made up when we arrived and we had to ring to get sheets, these were just dropped off at the room for us to make the beds up).
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