First Call GB Ltd Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

From 5 ratings and 60 reviews

Thumb down 22% of users recommend this product

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jancousins's Review of First Call GB Ltd

Overall Rating

1.5 stars
  • Value for money
    3.5 stars
  • Customer service
    1 stars
  • Speed of response
    4 stars
Good Points

Cheap to buy.


Bad Points

Did not provide a full service.


General Comments

Called First Call out to beakdown on M4. Response was quick (woman alone) and road-side repair done. However, the repair did not work and I broke down again after 1 mile. This time I was towed to a garage for repair. As the garage couldn't fit the car in for a week I phoned FC and asked for a tow home, having paid for onward travel. First Call stating they had fulfilled their part by taking me to a garage 'that could effect a repair'! They did offer to pay train fare but as I had too much luggage (including a bridesmaid dress) this was impractical. I ended up paying £320 to be towed. Needless to say, I didn't renew my policy.


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