Boots Kitchen Appliances www.BootsKitchenAppliances.com Review

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2 stars
Average rating for this product is: 2 out of 5

From 0 ratings and 24 reviews

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Guest's Review of Boots Kitchen Appliances www.BootsKitchenAppliances.com

16th Aug 2008

Overall Rating

0 stars
  • Value for money
    3 stars
  • Delivery
    On time
  • Quality of website
    4 stars
  • Goods purchased & cost
    Cooker - £550
  • Customer Service
    0 stars
Good Points

None.


Bad Points

Service was poor.


General Comments

Bought a cooker from Boots Kitchen Appliances, cooker was delivered on time however on inspection we found bits to be missing. Following installation we found the grill was faulty. Boots refused to refund us our money due to the item being faulty!
After about 25 phones calls they advised they would take the product back and I would have to foot the £50 collection charge. After speaking to trading standards, my credit card company and quoting consumer rights acts and the distance selling act they said as a goodwill they would foot the bill!

Boots Kitchen Appliances is operated by DRL Limited (see the Boots website) and as such I can only conclude that it is in fact not Boots themselves that provide this service. I ended up buying the same cooker from other smaller site, fantastic service and a better price!

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