Health Lamps - Biolamp Review

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1.8 stars
Average rating for this product is: 1.8 out of 5

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Traceym's Review of Health Lamps - Biolamp

14th Aug 2008

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

The only good point I can say about this lamp is that it as well packaged when it arrived.


Bad Points

My Mother used this lamp twice a day for 14 days and found no difference in her pain. When we tried to return the lamp to the company we were told that the finance dept had already got my Mother's details and they had sent a bill out. When I protested and said that we DID NOT want the lamp I was told by the returns manager that we should have sent it back during the trial period, I pointed out that the booklet accompanying the lamp states that the lamp is needed for a longer period for older conditions. So how could we send it back in the trial period if we were still trying it? The returns manager then offered me the lamp for £139 to which I declined, after more deliberating he offered me the lamp at cost price of £80, again I declined, he then said that it would cost us £39.50 to return the lamp to them and to put an end to the account. I am disgusted at this but feel I have no other choice. Particularly because my Mother was contacted by a cold caller from the Biolamp company in the first instance, and we had never heard of them before this. The trial period elapsed at the end of last week, I contacted them the day we received the bill from them as we didnt know if had to contact them about collecting it or where to send it to.


General Comments

If anyone is thinking of trying this product I would exercise extreme caution. My Mother felt no difference in her pain, and it did not do anything but make her hot when she used it.
Might I add that this company called my 78 yr old Mother and verbally pressured her into trying this lamp, then they called to see if it had been delivered, but DID NOT call to see if she was keeping it or sending it back.

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