Firebox www.firebox.com Review

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Firebox www.firebox.com
3.3 stars
Average rating for this product is: 3.3 out of 5

From 1 rating and 10 reviews

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masteralan's Review of Firebox www.firebox.com

14th Aug 2008

Overall Rating

3 stars
  • Value for money
    0 stars
  • Delivery
    On time
  • Quality of website
    4.5 stars
  • Goods purchased & cost
    ION VCR2PC £140.95
  • Customer Service
    2.5 stars
Good Points

Good selection of things, fast order, and delivery. I bought VCR 2 PC unit to get rid of all my VHS tapes onto my PC (great idea if it worked) When I rang to say I had a problem they called me the next working day, gave me a telephone number of the manufacturers.


Bad Points

I found the manufacturers to be unhelpful.
Spoke to them first day seemed very helpful, then rang later that day, to be told they would call me back, but I received no call, when I rang again they had all apparently gone home. Next day I still did not receive a call, so I rang again, another guy said he would call me back, no call.


General Comments

This unit is a great idea, but I would say, its a dream, I thought the instructions were hard to follow, even when I got it set up the VCR was not effective, I thought all my VHS tapes were faulty, until I tried them on my normal VCR and they were perfect. Program kept crashing the PC, you also need a USB 2 which it does not tell you until you get the unit.

Firebox are sending me a replacement to try so will see if its just a faulty unit or they are all the same!

The reviews on Firebox site are no use as they don't post bad reviews, what's the point in that? I would love to know if anyone has had one of these units and had it work OK.

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