Hertz Car Rental Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

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HaraldK's Review of Hertz Car Rental Car Hire

14th Aug 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Country & City of hire
    Dublin
  • Choice of vehicles
    Poor
  • Date of hire (month/year)
    July 2008
  • Condition of vehicle
    Poor
Good Points

None


Bad Points

Car was really dangerous to drive, as the coupling was damaged, speeding up from standing took years, every crossroad was an adventure therefore.

Serviceman suggests another car than the originally booked one, saying it's slightly cheaper(!), and then an hefty "upgrade" was charged. E-mails with objections to this are never answered, the extra amount is booked off and gone. Internet page is (purposefully) confusing, giving no hint to which car type a specific car belongs, concerning their "upgrades".

Never Hertz again.


General Comments

The serviceman at Circular Road suggested to take another car because I am a bit tall and the originally booked car might be not high enough. We were not even given the chance to try it out (it was "impossible" for some reasons) whether it would be really a problem.

He suggested to take a Fiat Punto instead and he said that this car is even a bit cheaper.

Later on we "learned" that we agreed to an "upgrade", although their homepage says that (obviously) an upgrade is charged for changing into a higher car class. Nor says the homepage anything about that tall people are extra charged, and I suspect this would be against anti-discrimination laws. Concerning the under-motorized "upgraded" car, I always thought I'd be in the 3rd gear when it was in fact the 1st gear. Every crossroad, every roundabout was a lethal challenge as I had to calculate an unusual large window in the traffic because car was starting/accelerating in slowmotion. If you still should like to hire a car from Hertz, just say "No!" to every suggestion the serviceman makes.

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