First Choice Review

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First Choice
1.9 stars
Average rating for this product is: 1.9 out of 5

From 1 rating and 38 reviews

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flower 1234's Review of First Choice

14th Aug 2008

Overall Rating

0 stars
  • Value for money
    1.5 stars
  • Customer Service
    0 stars
  • Have you booked through this tour operator before?
    No
Good Points

Went to the Paradisus Rio De Oro for our honeymoon. It is a beautiful place food was fantastic service we could not fault. We had a special honeymoon dinner right by the beach which we will not forget. First Choice representative was very supportive at resort during delays.


Bad Points

Told on the flight out to Cuba that our plane had been in the guiness book of world records for doing the most amount of flying hours (dated back to the 1980's). Doubts regarding how well First Choice maintain there fleet of dated planes?


General Comments

Unfortunately, I think if I were to return to this resort it would not be with First Choice. Our flight out was excellent and we received really good service from Gatwick.

On the way back our flight was delayed for 48 hours due to problems with the axillary engine which they knew about at Gatwick, but still took off?? Sent everyone up to the airport to wait for hours, when they could have left us at our resorts.

On the second day, sent up to the airport again, boarded everyone on the plane that had no air conditioning, shut all the doors whilst the captain explained he was trying to get the engines started. Not a very nice situation in Cuban heat with 250+ people on board. Or people who are anxious about flying? No water offered during this period.

Only got offered drinks by the afternoon told to take our passes to the bar where they would provide beverages. No queue, people fighting to grab what they could, people shouting at each other.
Toilets at holguin airport did not flush, not nice when you are stuck there all day with 250 people+ using them, (holiday from hell comes to mind?)

Our families contacted First Choice to ask them where we were for reassurance as they were so worried (phone connections were down at times in Cuba, so could not make outbound calls). First Choice told them they could not tell them anything due to confidentiality.

Would have been a dream holiday, totally ruined.

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