Dolphin Bathrooms www.dolphinbathrooms.com Review

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0.9 stars
Average rating for this product is: 0.9 out of 5

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Geoff13th's Review of Dolphin Bathrooms www.dolphinbathrooms.com

13th Aug 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Delivery
    Up to a week late
  • Quality of website
    2.5 stars
  • Goods purchased & cost
    New bathrooms - very expensive
  • Customer Service
    0 stars
Good Points

Design service very good


Bad Points

Surveyor did not seem helpful
Delivery late and not communicated satisfactorily.
I found the fitters to be slow and they appeared to leave halfway through job
Customer service


General Comments

After having the designers from Dolphin Bathrooms come round we were very pleased with what they offered. But the good points stopped there for me. The delivery of the bathroom was late (promised for a morning, but not turning up until late afternoon) any calls to dolphin and the delivery people involved long periods of being put on hold whenever I called. Then told to expect a call back, which I didn't receive. The date we were told fitters were turning up was wrong. And when they did turn up it was only for a few hours a day. The work then went on much longer than promised. It is still not complete and the fitters have gone on holiday. I feel that some of the finishing isn't up to standard, and large holes have been made in external walls and small holes in internal walls (such as the kitchen).
My partner and I have had many phone calls to Dolphin, but it seems no action has been taken yet, so we have sent a letter highlighting all points, and saying that we will charge any excess work to them. We are still awaiting a reply.

The final point to add, is that the 'hippobag' that the plumbers used to store waste was set alight. This has burnt a brand new fence and melted some newly laid tarmac on a public path as well as totally wrecking our brand new (and expensive) drive! Yet no compensation has been offered yet and they do not appear interested whenever we mention it.

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