John Lewis Review

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2.5 stars
Average rating for this product is: 2.5 out of 5

From 2 ratings and 63 reviews

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brucenewmansmith's Review of John Lewis

13th Aug 2008

Overall Rating

1 stars
  • Value for money
    0 stars
  • Quality of service
    2 stars
  • Goods purchased & cost
    TV £649
  • Layout of shop
    2 stars
Bad Points

5 year TV guarantee not worth it


General Comments

I purchased a Samsung TV in June 2006 from John Lewis for £640 in July 2008 it developed a fault. Returned the TV 2 weeks later received a letter back apologising that it could not be repaired but not to worry we can offer you a replacement. Both replacements offered were nearly £300 less than the Samsung and one was a make unknown to me (Linsar). This was explained that due to advances in technology the price of Televisions have decreased and as a result the replacement may not be the same price. When I bought the Samsung it was one of the more expensive TVs available, the 2 alternatives offered are apparently the two cheapest currently available. Am not accepting this, and nothing in the guarantee states that I may lose £300 due to advancing technology. Please note that John Lewis proudly announce that they are selling large screen TVs at the rate of 1 a minute, and that any TV bought now will still be guaranteed for the UK Olympics in 2012.

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Members' Comments onbrucenewmansmith's Review

  • Optimus on 2nd Sep 2008

    If you buy a tv in 2006 of a certain spec for £600 it prob would cost £300 new now.
    tv's have seriously depreciated in value so i think you need to realise this. plus anywhere else it would be out of the guarantee, so of course a 5 year guarantee is good (even if offered replacement of equivilent spec) as other places would only give you one year. if you got the same value of what you paid you would have a better spec tv, replacement is based on specification of the tv, not the price you paidl

  • DavidABurn on 24th May 2009

    I was very interested in your treatment with the John Lewis Group.
    My CRT tv has broken some 4 years after purchase, an engineer came to look at the problem, said the TV was beyond economical repair because the tubes are nolonger available. John Lewis phones a week later with an offer of 250 pounds no offer of a replacement TV has been made and when asked the rather unpleasant manager would not discus it further than saying " no replacement could be made because the TV is no longer made" I later discovered there is a policy of "No Betterment", this means if a replacement is to be made it must be the exact TV and if a newer model is now on sale with one additional feature it would not be provided because they would be giving a better product. This means that the five year guarantee is not to replace the TV if it breaks, unless the exact same model is still on sale, if the model is not on sale a calculation of its worth is made and a cash refund is offered for a fraction of the original value.
    This is NOT what the salesmen are saying on the shop floor.
    Has anyone else found this is a problem?