Morgan Stanley Credit Card Review

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Morgan Stanley Credit Card
1.6 stars
Average rating for this product is: 1.6 out of 5

From 4 ratings and 51 reviews

Thumb down 27% of users recommend this product

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annebeni's Review of Morgan Stanley Credit Card

12th Aug 2008

Overall Rating

0 stars
  • Value for money
    0.5 stars
  • Loyalty scheme
    Yes
  • Used card for
    1 year and over
  • Customer service
    0 stars
Good Points

Cashback - so I thought.


Bad Points

Cashback - use the card or loose the cashback (T&Cs quite woolly and badly worded).


General Comments

Signed up to Morgan Stanley card a while ago, which was then transferred to Goldfish, at which point the cashback T&Cs were completely changed (now they're quite woolly and in my opinion don't explain how the cashback works very well). Hadn't used my card in a while, but cashback balance was unchanged until I used my card again... at which point the cashback just vanished - imagine that! 1st customer service agent was very helpful and offered to reverse the forfeit, but cut me off when transferring me to her manager. 2nd agent was as rude as they come and told me I shouldn't have signed up to a card if I don't understand the T&Cs. Hmm - how very insightful! In fact I didn't sign up to the current T&Cs, and I certainly wouldn't sign up again! They've offered a reduced amount of my cashback to be paid back to me - but not holding my breath at this point...

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